Branch Coordinator

About the role

This role supports project execution, customer communication, scheduling, and branch operations. Ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and delivers an outstanding customer experience.

Responsibilities

• Serve as the primary point of contact for customers throughout their project lifecycle
• Conduct welcome calls and establish clear expectations for the project process
• Provide installation-day communication and support
• Cook up and coordinate with customers, installation partners, and internal teams to ensure projects stay on schedule
• Resolve customer concerns and escalate issues when necessary
• Schedule and reschedule installation appointments
• Maintain an optimized installation calendar and maximize crew productivity
• Confirm installation dates, customer readiness, material deliveries, and project logistics
• Manage scheduling changes due to weather, customer requests, or operational needs
• Complete project completion calls and payment collection activities
• Process payments through approved methods
• Ensure all project documentation is completed and uploaded accurately
• Support project closeout and escalation procedures
• Answer phones and assist customers, vendors, and visitors professionally
• Manage incoming and outgoing mail
• Order office supplies and support daily office operations
• Aid in onboarding activities and communication with corporate departments
• Help maintain efficient branch operations in support of the Branch General Manager and Operations team
• Process deposits and maintain accurate cash logs
• Upload required project and financial documentation
• Support insurance and project documentation processes
• Maintain accurate records and ensure compliance with company procedures

Requirements

• High school diploma or GED
• Minimum 1 year of administrative, office, customer service, scheduling, or coordination experience
• Strong organizational and multitasking skills
• Excellent verbal and written communication abilities
• Proficiency in Microsoft Office (Word and Excel)
• Ability to work independently and manage multiple priorities
• Must be at least 18 years old

Qualifications

• Experience in scheduling, operations, office management, or project coordination
• Familiarity with CRM or project management software
• Experience in the home improvement, construction, or service industry

Skills

• Customer service
• Project management
• Organizational skills
• Communication skills
• Microsoft Office proficiency

Benefits

• Weekly pay via direct deposit every Friday
• Health benefits available after 30 days of employment
• 401(k) with company match available after 90 days of employment
• Holiday pay available after 30 days of employment
• Paid Time Off (PTO) with unlimited rollover of unused accrued hours
• Company-provided tools, training, and resources to support your growth and development
• Opportunities for advancement within a growing organization
• Employee-led committees that help foster a fun, engaging, and positive company culture
• A supportive team environment focused on recognition, collaboration, and success

Pay

Earn up to $22 per hour

Schedule

Flexible schedule to accommodate project needs