Branch Coordinator

About the role

The anticipated salary range for this position is $19.60- $20.96 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Responsibilities

• Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience
• Answer inbound calls, provide clear information, and resolve common questions or concerns
• Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs
• Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines
• Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care
• Proactively follow up with patients to confirm satisfaction and address any outstanding needs
• Test equipment functionality as needed to ensure quality and readiness
• Contribute to overall branch success by supporting additional responsibilities as assigned

Requirements

• At least two years’ experience in an office environment, healthcare setting or call center
• Experience utilizing multi-line phone-system

Qualifications

• High school diploma or equivalent

Skills

• Intermediate computer skills
• Time management
• Effective communication in person, on the phone, and electronically

Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs