Branch Coordinator

About the Role

Join HANSONS, a company with decades of experience helping homeowners improve and protect their homes through industry-leading products and exceptional customer service. We're seeking a highly organized, customer-focused Branch Coordinator to support project execution, customer communication, scheduling, and branch operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering an outstanding customer experience from start to finish.

Responsibilities

• Customer Communication & Project Coordination
  • Serve as the primary point of contact for customers throughout their project lifecycle
  • Conduct welcome calls and establish clear expectations for the project process
  • Provide installation-day communication and support
  • Coordinate with customers, installation partners, and internal teams to ensure projects stay on schedule
  • Resolve customer concerns and escalate issues when necessary
• Scheduling & Install Management
  • Schedule and reschedule installation appointments
  • Maintain an optimized installation calendar and maximize crew productivity
  • Confirm installation dates, customer readiness, material deliveries, and project logistics
  • Manage scheduling changes due to weather, customer requests, or operational needs
• Collections & Project Closeout
  • Complete project completion calls and payment collection activities
  • Process payments through approved methods
  • Ensure all project documentation is completed and uploaded accurately
  • Support project closeout and escalation procedures
• Branch Operations & Administrative Support
  • Answer phones and assist customers, vendors, and visitors professionally
  • Manage incoming and outgoing mail
  • Order office supplies and support daily office operations
  • Assist with onboarding activities and communication with corporate departments
  • Help maintain efficient branch operations in support of the Branch General Manager and Operations team
• Financial Processing & Documentation
  • Process deposits and maintain accurate cash logs
  • Upload required project and financial documentation
  • Support insurance and project documentation processes
  • Maintain accurate records and ensure compliance with company procedures

Requirements

• High school diploma or GED
• Minimum 1 year of administrative, office, customer service, scheduling, or coordination experience
• Strong organizational and multitasking skills
• Excellent verbal and written communication abilities
• Proficiency in Microsoft Office (Word and Excel)
• Ability to work independently and manage multiple priorities
• Must be at least 18 years old

Preferred Qualifications

• Experience in scheduling, operations, office management, or project coordination
• Familiarity with CRM or project management software
• Experience in the home improvement, construction, or service industry

Benefits

• Earn up to $22 per hour
• Weekly pay via direct deposit every Friday
• Health benefits available after 30 days of employment
• 401(k) with company match available after 90 days of employment
• Holiday pay available after 30 days of employment
• Paid Time Off (PTO) with unlimited rollover of unused accrued hours
• Company-provided tools, training, and resources to support your growth and development
• Opportunities for advancement within a growing organization
• Employee-led committees that help foster a fun, engaging, and positive company culture
• A supportive team environment focused on recognition, collaboration, and success

About Us

At HANSONS, our culture is built around five core values:

• Get It Done – Fast, Right & Now
• Strive for Five – Go Above & Beyond
• Be a Problem Solver – Own It to Resolve It Today
• Care – Treat Everyone with Priority, Respect & Integrity
• Communicate – Call, Answer & Reach the Customer

We're committed to investing in our people, promoting from within, and creating opportunities for long-term career growth.