Branch Coordinator

About the role

The anticipated salary range for this position is $19.60 - $20.96 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Key Highlights

• Stable schedule with flexibility
• Career growth opportunities
• Supportive leadership

What You’ll Do

• Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience
• Answer inbound calls, provide clear information, and resolve common questions or concerns
• Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs
• Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines
• Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care
• Proactively follow up with patients to confirm satisfaction and address any outstanding needs
• Test equipment functionality as needed to ensure quality and readiness
• Contribute to overall branch success by supporting additional responsibilities as assigned

Required

• High school diploma or equivalent
• At least one-year of related work experience
• English reading, writing, and speaking skills

Top Attributes For Success

• Willingness to learn
• Dependability
• Adaptability
• Strong customer service and bedside manner
• Intermediate computer skills
• Time management
• Effective communication in person, on the phone, and electronically

Why You’ll Love Working Here

• You make a meaningful impact on patients' lives
• Supportive team environment
• Transparent and hands-on leadership
• Predictable schedule with some flexibility
• Training and development opportunities
• Independent work with strong team support

Teammate Benefits

• Miscellaneous benefits details

Physical Demands

• Frequent use of the hands to write, type, handle documents, and operate computers, phones, and handheld devices
• Read documents clearly and write neatly and accurately while engaging in constant talking and hearing
• Variated physical movements, including sitting, standing, walking, reaching, kneeling, stooping, and crouching
• Occasionally, the employee may need to stand, lift, push, or pull items weighing between 10 and 40 pounds

Work Environment

• Office setting with exposure to moderate noise and indoor fluorescent lighting

Note

• Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails.