Branch Claims Clerk

About the role

A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. This position is responsible for assisting the Claims Department with servicing and processing of policyholder claims. The purpose of this position is to provide clerical support to help ensure claims resolve accurately and timely. Since 1928, The Concord Group has been protecting families and small businesses across New England with trusted, personal insurance solutions. The Concord Group is a member of The Auto Owners Group of Companies and is recognized as a leading insurance provider through the independent agency system. Rated A+ (Superior) by AM Best, the company is represented by more than 550 of the best local independent agents throughout Maine, Massachusetts, New Hampshire, and Vermont. At Concord Group, we believe in more than just insurance, we believe in our people. Our associates thrive in a supportive, collaborative workplace where community involvement, professional growth, and shared values drives everything we do. Starting your career with The Concord Group means joining a team that values people first and gives you the opportunity to grow, give back, and make a lasting difference in the lives of those we serve.

Responsibilities

• Demonstrate customer service skills and managing FNOL intake
• Managing a high volume of incoming calls
• Scanning and indexing claim file documentation
• Ability to multitask in a fast-paced environment
• Ability to learn basic insurance fundamentals
• Other related duties as assigned by supervisor

Requirements

• High school diploma or GED required
• General clerical skills
• Professional telephone manner
• Excellent interpersonal and organizational skills
• Proficient in a PC Windows environment
• Demonstrate experience in Microsoft Excel
• Accuracy in spelling and grammar
• Ability to work together in a team setting on shared tasks
• Experience working in a paperless environment preferred

Benefits

• Medical, vision, and dental insurance
• Life insurance and disability insurance
• Generous paid time off program for vacation, personal, sick time, and holiday pay
• Parental leave
• Adoption assistance
• Fertility treatment assistance
• Competitive 401(k) plan with company match
• Gym member/fitness class reimbursement
• Additional resources and programs that encourage professional growth and overall wellness