Branch Banker

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company’s success. This role is based in [city/state location of position]. PNC is an in-office company that encourages candidates to connect with their recruiter and hiring manager to understand workplace expectations.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

About the role

Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve financial wellbeing, collaborates with ecosystem partners to grow customer share of wallet, and positions PNC solutions to drive new revenue and loyalty.

Responsibilities

• Drives proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement to elevate client loyalty.
• Delivers a full PNC conversation with every client interaction to identify appropriate solutions.
• Leverages ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Educates customers on managing financial transactions using technology, tools, and resources.
• Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.
• Manages risk through adherence to policies and procedures, demonstrating sound judgment within established limits.
• Participates in branch daily operations, ensuring efficiency and accuracy.

PNC employees are expected to be customer-focused, knowledgeable of practices aligning customer needs with solutions, and adept at managing risk in line with PNC’s Enterprise Risk Management Framework.

Requirements

• Typically requires an Associate’s degree or equivalent, with 3+ years of related experience. A comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
• No specific degree or certifications are required, but candidates must demonstrate relevant skills and competencies.
• Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Preferred Skills & Competencies

• Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.

Pay

Base Salary: $45,375.00 – $75,625.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive-eligible, with payments based on company, business, and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits for eligible full-time employees, including:

• Medical, prescription drug, dental, and vision coverage (with a Health Savings Account feature).
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care, adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• A robust wellness program with financial incentives.
• Paid time off, including:
  • Maternity and/or parental leave.
  • Up to 11 paid holidays each year.
  • 9 occasional absence days each year (unless otherwise required by law).
  • 15 to 25 vacation days each year, depending on career level and years of service.

Benefits for part-time employees are also available. For more details, visit pncthrive.com.