Branch Banker

Core Responsibilities

• Create a high-quality, positive, and customized customer experience
• Assist customers with their daily banking needs
• Recommend the best products and services to deliver financial solutions that empower people to achieve their goals and dreams

Why Mercantile Bank?

Mercantile Bank was founded by entrepreneurs who believe building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution; it's being a trusted ally and community partner.

A Look into Your Day

Depending on your qualifications, you may be considered for either a Customer Service Representative or Personal Banker role. While the responsibilities and requirements vary slightly between the two, this posting will refer to the position more broadly as 'Branch Banker.'

• Provide exceptional customer experiences and build long-term customer relationships
• Maintain a cash drawer with all the proper controls, vouchers, receipts, security, proofs, etc., ensuring it balances at the end of each day
• Process routine financial transactions for customers such as deposits, withdrawals, checks, and loan payments
• Open bank accounts for individuals and businesses
• Be the "go-to" banker for your customers where you ask questions and listen for cues to provide banking and possibly lending solutions that meet their unique needs

Requirements

• 1-3 years of relevant experience (Customer Service Representative)
• 3-5 years of relevant experience (Personal Banker)
• Effective and efficient communication (written and verbal)
• Cash handling/data entry with accuracy
• Ability to prioritize and multitask job expectations
• Comfortable having conversations with customers and cross-selling products and services when opportunities are uncovered
• Adaptable to an internally and externally changing environment