Branch Banker

About the Role

Mercantile Bank is looking for an enthusiastic, customer-focused Branch Banker to join our team in our Knapp's Corner Branch in Grand Rapids, MI. Depending on your experience, you may be hired as a Customer Service Representative or a Personal Banker. If you're passionate about helping others, driven by goals, and eager to grow professionally, this could be the perfect opportunity for you. Join a respected financial institution where your work makes a meaningful impact in the lives of our customers and the communities we serve.

Why Mercantile Bank?

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

Core Responsibilities

• Creating a high-quality, positive, and customized customer experience
• Assisting customers with their daily banking needs
• Recommending the best products and services to deliver financial solutions that empower people to achieve their goals and dreams

A Look into Your Day

Depending on your qualifications, you may be considered for either a Customer Service Representative or Personal Banker role. While the responsibilities and requirements vary slightly between the two, this posting will refer to the position more broadly as 'Branch Banker.' As a Branch Banker you will do something different every day. Providing exceptional customer experiences and building long-term customer relationships will be your top priority.

• Maintain a cash drawer with all the proper controls, vouchers, receipts, security, proofs, etc., ensuring it balances at the end of each day
• Efficiently process routine financial transactions for our customers such as deposits, withdrawals, checks, and loan payments (Customer Service Representative level)
• Open bank accounts for individuals and businesses (Personal Banker level)
• Be the "go to" banker for your customers where you ask questions and listen for cues to be able to provide banking (and possibly lending) solutions that meet their unique needs
• Benefit from extensive training, both in the classroom and on the job, to ensure you're confident in our products and services
• Stay informed of changes in banking and share this information with your team members and customers
• Work with the team to ensure all operational procedures, transactions and audits are completed accurately and on time
• Wear multiple hats and be prepared to fill in where needed
• Achieve goals on your own and as a team
• Meet and refer business to banking partners in Mortgage, Commercial and Treasury
• Proactively track and report your sales and referral activities

Qualifications

To thrive as a Branch Banker at Mercantile Bank, you will need a diverse skill set that balances technical proficiency and exceptional interpersonal abilities.

• Familiarity with or the ability to learn banking software and tools
• Efficiently process routine financial transactions like deposits and withdrawals
• Manage cash drawers and ensure compliance with security protocols
• Active listening and problem-solving skills to understand customer needs and provide tailored banking and possibly lending solutions
• Excel in communication, both in-person, over the phone, and over email to assist customers with inquiries and transactions
• Attention to detail for accurately handling account information and ensuring that operational procedures are followed diligently
• Strong sense of accountability to drive participation in team goals and community involvement
• Adaptability to wear multiple hats and remain informed about industry changes to share valuable insights with clients and peers

Requirements

• 1-3 years of relevant experience (Customer Service Representative)
• 3-5 years of relevant experience (Personal Banker)
• Effective and efficient communication (written and verbal)
• Cash handling/data entry with accuracy
• Ability to prioritize and multitask job expectations
• Comfortable having conversations with customers and cross-selling products and services when opportunities are uncovered
• Adaptable to an internally and externally changing environment
• Interpersonal skills preferred
• Banking experience preferred

Benefits

• Competitive compensation
• Bonus opportunities
• Best-in-class benefit options
• Minimum of 3 weeks' vacation
• Sick time
• 11 paid holidays
• Generous 401k match of 5%
• Company paid life insurance
• Tuition reimbursement
• IVF and adoption assistance
• Zero-interest loans for fitness equipment and business attire
• Discounted bank services
• Employee stock purchase plan
• 529 savings plans
• Health savings accounts
• Flexible spending accounts
• Legal protection
• Exceptional training and development opportunities
• Encouragement to connect with community through volunteer opportunities

Schedule

On average, this position works banking hours Monday - Friday, 8:30am - 5:00pm. Community activities may require evening and weekend hours. Day travel is required for some meetings and training.