Branch Banker

Core Responsibilities

• Create a high-quality, positive, and customized customer experience.
• Absorb and process routine financial transactions for customers, including deposits, withdrawals, checks, and loan payments.
• Open bank accounts for individuals and businesses.
• Provide banking and possibly lending solutions tailored to individual customer needs.
• Maintain cash drawers with proper controls, vouchers, receipts, security, and proofs, ensuring they balance at the end of each day.
• Stay informed of industry changes and share this information with the team and customers.
• Collaborate with banking partners in Mortgage, Commercial, and Treasury to promote Mercantile Bank.
• Track and report sales and referral activities.

Why Mercantile Bank?

Mercantile Bank is a respected financial institution committed to building strong relationships and communities through collaboration and innovation. As Michigan's largest community bank, we are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. Employees receive competitive compensation, bonus opportunities, and best-in-class benefits, including:

• Competitive compensation
• Bonus opportunities
• Best-in-class benefits
• Minimum of 3 weeks' vacation
• Sick time
• 11 paid holidays
• Generous 401k match of 5%
• Company-paid life insurance
• Tuition reimbursement
• IVF and adoption assistance
• Zero-interest loans for fitness equipment and business attire
• Discounted bank services
• Employee stock purchase plan
• 529 savings plans
• Health savings accounts
• Flexible spending accounts
• Legal protection
• Exceptional training and development opportunities
• Encouragement to connect with the community through volunteer opportunities

What We Are Looking For

To thrive as a Branch Banker at Mercantile Bank, you will need a diverse skill set that balances technical proficiency and exceptional interpersonal abilities. Familiarity with or the ability to learn banking software and tools is crucial as you will efficiently process routine financial transactions like deposits and withdrawals, manage cash drawers, and ensure compliance with security protocols. Your role will require active listening and problem-solving skills to understand customer needs and provide tailored banking and possibly lending solutions. As a customer-focused professional, you must excel in communication, both in-person, over the phone, and over email, to assist customers with inquiries and transactions. Attention to detail is essential for accurately handling account information and ensuring that operational procedures are followed diligently. A strong sense of accountability will drive your participation in team goals and community involvement, enabling you to promote Mercantile Bank effectively. Adaptability is key, as you will wear multiple hats and remain informed about industry changes to share valuable insights with clients and peers.

Requirements

• 1-3 years of relevant experience (Customer Service Representative)
• 3-5 years of relevant experience (Personal Banker)
• Effective and efficient communication (written and verbal)
• Cash handling/data entry with accuracy
• Ability to prioritize and multitask job expectations
• Comfortable having conversations with customers and cross-selling products and services when opportunities are uncovered.
• Adaptable to an Internally and Externally Changing Environment
• Interpersonal Skills