Branch Associate – Kalaiya

Branch Associate - Kalaiya Location

• Expansion Must be able to add resources on need basis i.e. riders
• Must be able to travel anywhere
• Must be able to generate business

Daily Communication and Coordination:

• Maintain daily communication with all the riders across the assigned region
• Daily communication with Regional Manager
• Ensure smooth coordination between branches, hubs, and delivery teams

Inventory Management:

• Conduct daily inventory tally
• Ensure accurate tracking and reporting of inventory status and reporting to RM

Cash on Delivery (COD) Management:

• Perform daily checks of COD collected by riders
• Sit with riders to address any discrepancies or missing updates in COD records
• Ensure riders update their COD status regularly and accurately
• Reporting RM in case of COD risk

Performance Monitoring:

• Review rider and branch performance on a weekly basis
• Ensure key performance indicators (KPIs) are met and take corrective action if necessary

Cost Management:

• Analyze and report on weekly costs vs. revenue, including direct costs, indirect costs, mid-mile costs, and rider costs
• Prepare and review weekly and monthly rider payment reports

Delivery Operations:

• Ensure that all goods received at branches or by riders are delivered the same day
• For undelivered goods, ensure a proper note is written with valid reasons
• Ensure timely forwarding of parcels from branches to the hub and facilitate the same across all branches
• Proof of Delivery (POD) Checks: Conduct daily POD checks, cross-checking delivered and undelivered packets

Team Management:

• Conduct regular huddles with the team i.e. riders to ensure clear communication and address any issues

Travel Requirements:

• Be willing to travel to any location as needed to ensure smooth operations and address issues