Branch - Assistant Manager, Branch

About the role

Reports to the Branch Manager. Serves as a supervisor to all branch personnel working with the branch manager in order to have consistent policies and procedures. Assists the branch manager in the day to day operation of a branch. Supervises the branch in the absence of the branch manager.

Requirements

• High school diploma or equivalent.
• College degree is preferred.
• Minimum of one year supervisory experience in a financial environment or successful completion of a Landmark leadership development program.
• Equivalent combination of education and experience will be considered.
• Demonstrated experience balancing multiple priorities and managing a variety of projects in a high-volume work environment with strong attention to detail.
• Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
• Ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
• Must have, or be able to attain, a National Mortgage Licensing System registration (NMLS#) and be licensed, or be able to attain licensure, to sell credit insurance.
• Must have a thorough understanding of company policies and procedures as they relate to the position.
• Must understand and comply with all job-related state and federal laws and regulations.

Responsibilities

• Assists in hiring, training, supervising and evaluating the staff.
• Serves as the manager when needed.
• Assures that the members receive high quality, efficient, friendly and professional service.
• Trains branch personnel in various duties, and oversees the scheduling of personnel, ordering of cash, and work flow of the branch.
• Serves as a PFO as needed in order to provide optimum member service.
• Completes and forwards all monthly logs to the proper personnel in a timely fashion.
• May be required to attend training at headquarters or an off-site location.
• Performs other duties as assigned.