Branch Administrative Assistant

Job Overview

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with over 9,000 employees and operations in all 50 states, D.C., and Puerto Rico. CCM has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received numerous awards for its standout culture.

Qualifications and Skills

• High School diploma or equivalent
• Previous banking, financial services, or mortgage experience preferred, but not required
• Excellent communication skills
• Excellent time management and organization skills
• Proficient in Microsoft Office

Job Responsibilities

• Manage team’s and branch manager’s calendar; schedule a variety of business meetings via platforms such as Teams, Zoom, and Outlook
• Manage emails, letters, packages, phone calls and other forms of correspondence
• Arrange travel and reservations as needed
• Independently create well-organized, grammatically correct emails
• Use various software applications such as spreadsheets and relational databases to keep management and teams informed on clients and deals
• Perform administrative duties such as conducting research, updating databases/CRM, and tracking tasks for follow-up
• Support branches in area of responsibility in day-to-day operations, such as opening and tracking support tickets, resolving billing, and following up on outstanding documents
• Complete expense reports and reconcile receipts
• Willing to cross-train in various departments

Benefits

CCM offers a competitive compensation plan and a robust benefits package, including medical, dental, vision, and a 401K. Additional benefits include short-term disability, an employee assistance program, and a wellness program. For California residents, please see CrossCountry’s privacy statement for information about how the company collects and uses personal information about California applicants.