Branch Administration Assistant

About the role

The Branch Administration Assistant supports branch operations by processing administrative paperwork accurately and efficiently and serves as a key point of contact for customer inquiries via the Company's phone line.

Responsibilities

• Process (data entry) branch paperwork accurately and in a timely manner.
• Meet weekly processing goals.
• Answer the Customer Service phone line in a professional manner (average 40 calls per day).
• Route and distribute incoming customer phone calls accurately.
• Respond to customer inquiries.
• Maintain direct contact with field personnel from branch locations.
• Develop knowledge of a variety of field concepts, practices, and procedures.
• Perform general office duties.

Requirements

• High school diploma or equivalent.
• Team player who is friendly, personable, and enthusiastic.
• Ability to prioritize and meet deadlines.
• Strong communication skills.
• Strong work ethic.
• Reliable.
• Good numerical aptitude.
• Above-average computer skills, including Microsoft Excel, Word, and Outlook.

Preferred Qualifications

• At least 2 years of business or customer service experience preferred.

Work Environment

• Primarily indoor office environment; noise level is generally quiet.
• May require sitting for long periods.
• Regularly requires talking, hearing, seeing, and often reaching with hands.
• Regularly requires standing and walking.
• Regularly requires use of a computer keyboard, mouse, telephone, and other office equipment.

Pay

The anticipated hourly range for this position is $21.00 - $24.00.

Benefits

• Health, Dental and Vision insurance.
• Wellness Program.
• Flexible Spending Accounts.
• Life Insurance.
• Long-Term Disability.
• Employee Assistance Program.
• Tuition Reimbursement.