Branch Admin Specialist--Chicago, Illinois

Responsibilities

• “Own” the admin functions of the branch and help establish a positive and supportive culture
• Monitor and respond to emails in branch inbox and tasks/alerts in the Customer Relationship Management (CRM) System
• Use CRM to send out the monthly, weekly, daily program reminders
• Review Podium to monitor the customer experience and identify learning opportunities
• Help coordinate team meetings with Branch Manager and Service Managers
• Answer questions and recommend corrective services to address customer complaints
• Help maintain low accounts receivable by focusing on early aged A/R and expired credit cards
• Participate in scheduling process and expedites workflow
• Recommend procedures to improve efficiency of branch
• Answer customer phone calls due to call volume overflow
• Send sales opportunity calls to respective inside sales/call center team
• Take escalated calls from customers
• Solves issues or escalates to Service Managers/Branch Manager
• Review and complete audits in CRM to create efficiencies
• Weekly branch balancing and other support duties

Qualifications

• Customer-focused, patient, and able to use available resources to research problems
• Able to multi-task, detail-oriented, and adjust communication style to the situation
• An effective communicator both verbally and in writing and able to influence staff to provide high level customer service
• A thinker—able to use previous experience as a guide for solving problems
• Calm and professional at all times, particularly under stress, exuding professionalism and courtesy to all
• Able to learn and navigate telecommunications system, IT issues, the CRM, and communicate with appropriate vendors when issues arise with these systems
• Skilled in using different hardware/software programs (including Microsoft Office)
• At least 18 years old
• Have 5+ years of office support experience, and Office Management experience is preferred

Benefits

• Competitive salary between $45,000 and $50,000 based on relative dynamic experience
• Comprehensive benefits package including low cost medical, dental, vision insurances, 1x annual salary life insurance, and many more optional benefits (visit rollinsbenefits.com for more information)
• 401(k) plan with 4.5% company match
• Rollins employee stock purchase plan
• Six paid holidays and a generous PTO (paid time off) program—receive up to 15 days PTO your first year
• Employer discount program through PerkSpot
• Continuous training and education through our in-house training sessions as well as outside seminars