BPO Insurance Licensing Director

About the role

MCI is seeking an experienced BPO Insurance Licensing Director to support Property and Casualty business process outsourcing accounts. The role involves managing licensing and registration of new and existing insurance professionals, overseeing representative terminations, exam windows, insurance appointments, and processing maintenance requests.

Responsibilities

• Work with specialists and managers to assist agents in obtaining their insurance licenses.
• Communicate requirements with internal teams and follow up when necessary.
• Verify fingerprint requirements are followed.
• Ensure applicants' forms are completed accurately.
• Communicate with state regulators about state-specific requirements and/or the status of state registrations.
• Manage licensing fees and ensure waiver processes are followed correctly.
• Affirm the processing and completion of registered individuals' terminations are done on time.
• Aid specialists and managers in ensuring appropriate exams are taken and the results are recorded.
• Verify data in various computer systems for representatives, advisors, and employees, including change requests for addresses, contracts, etc.
• Answer securities and advisory questions from advisors, support staff, and employees.
• Manage the onboarding of registered employees.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree preferred; high school diploma with significant experience may be considered.
• A minimum of 8 years of securities, insurance, or related work experience.
• High-level knowledge and experience in managing large-scale licensing requirements.
• A professional designation (CPCU/CIC/AAI/CISR) is preferred.
• Ability to analyze information and determine appropriate action.
• Work under pressure and meet deadlines.
• Effective verbal and written communication skills.
• Ability to be at work on a regular and predictable basis.
• Organize, prioritize, and handle multiple tasks.
• Advanced attention to detail.
• Resolve problems and make rule-based decisions.
• Skilled in operating personal computers and various software packages (i.e., Microsoft Office, Outlook, Excel, etc.).

Benefits

At MCI, we offer a variety of benefits and incentives to support and reward our team members, including:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code