BPN Medical Office Receptionist-Southeast Lincoln Family Medicine

About the Role

Greets and assists patients and/or visitors in person or via telephone in a professional and courteous manner. Enters patient demographic and insurance information into the computer, completes filing/scanning and record maintenance tasks, and retrieves patient records for clinical staff and physicians. Schedules patient appointments and manages provider appointment schedules.

Responsibilities

• Answers all incoming calls and forwards callers to the appropriate party; obtains and relays accurate messages in a timely manner; retrieves answering service messages and forwards to appropriate provider or staff member.
• Presents a professional image and communicates effectively in person and via telephone or email.
• Schedules new and returning patient appointments and manages clinic provider appointment schedules as directed by office manager/supervisor.
• Accurately enters patient’s demographics, including financial details, into the computer.
• Collects applicable co-pays from patients; electronically posts payment to patient’s account. Balances cash drawer.
• Scans/files patient information into medical record.
• Performs a variety of clerical tasks, which may include typing, alphabetizing, filing, photocopying, stuffing envelopes, preparing clinic form letters, and obtaining disclosures for medical records.
• Prepares and provides patients with an estimate, if warranted, for their expected services. Collects and/or counsels on expected payment due.
• Sorts and distributes incoming mail.
• Maintains the orderliness of the front lobby; straightens magazines, toys, and newspapers.
• Keeps stationary supplies stocked and orderly; informs Office Manager/Supervisor of need to replenish items.
• Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Participates in meetings, committees, and department projects as assigned.
• Performs other related projects and duties as assigned.

Requirements

• High school diploma or equivalency required.
• Knowledge of medical terminology desired.
• Minimum of one (1) year prior reception or office experience preferred.