Box Office Ticket Seller – Premium Sales

Position Summary

Wind Creek Event Center has an immediate opening for a part-time Box Office Ticket Seller – Premium Sales. This position is responsible for delivering exceptional customer service while selling tickets for live events, assisting patrons with inquiries, and ensuring a seamless and positive guest experience.

Project Description

This 3500 seat venue features world-class music and comedy acts and holds a position as a top-ranked venue in the world of its kind. Located adjacent to the Wind Creek Bethlehem Casino, the facility is a premier entertainment destination in the Lehigh Valley.

Position Responsibilities

• Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance.
• Responds to incoming phone calls and patron inquiries, providing clear, accurate, and courteous information.
• Processes ticket sales efficiently while proactively upselling to enhance customer experience and maximize revenue.
• Responsible for in-person and phone ticket sales using Ticketmaster for the event center.
• Handles Will-Call according to procedures.
• Answers patron questions efficiently and courteously concerning event availability, pricing, seat selection, scheduling, and parking.
• Supports Corporate VIP / Suite sales, Membership sales, Group Sales, and hospitality packages.
• Maintains corporate partners database list and maximizes Group Sales.
• Resolves guest concerns within scope of authority, escalating when necessary.
• Accurately manages and balances cash drawers with various tender types.
• Works independently and handles most questions without assistance.
• Adds additional duties as assigned.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Knowledge, Skills, and Abilities:
• Excellent communication skills as well as people skills to deal effectively with all business contacts.
• Demonstrates initiative and flexibility.
• Communicates effectively in English, both written and oral forms.
• Ability to work flexible hours including evenings, weekends and holidays as needed.
• Ability to learn and use multiple computing programs related to ticket selling.
• Ability to use computer software and POS systems accurately.
• Advanced communication skills.
• Ability to lift at least 25 lbs.
• Educational and Experience Requirements:
• High School diploma or equivalent.
• Minimum of one (1) year of cash handling experience preferred.
• Previous experience in a box office, entertainment venue, or hospitality environment preferred.
• Background in sales preferred.
• Ticketmaster experience preferred.

Salary Range

$16 - $20 an hour based on experience.