Box Office Supervisor - Full Time (Flamingo LV)

Responsibilities

• Instruct and train new hires for the Box Office
• Assist in implementing new information and training to existing sellers
• Process refunds and handle guest situations
• Offer the best guest experience for all CET shows and entertainment venues
• Coach sellers and inspire growth
• Manage VIP and Executive ticketing
• Ensure smooth and efficient ticket operation
• Provide work direction and motivation to employees
• Supervise and train new and existing Box Office Sellers
• Absentee responsibility for Theater operations
• Review guest complaints and take appropriate action
• Submit new events for on-sale
• Place holds, check for accuracy, and communicate new event info to staff and other properties
• Ensure Seller Attendance
• Perform high-level financial reporting for settlements
• Troubleshoot various night of show issues
• Attend employee engagement meetings
• Implement various activities, procedures, and outings to boost morale and happiness

Qualifications

• High School Diploma or Equivalent
• Previous sales & customer service experience preferred
• Previous ticketing experience preferred
• Ability to make decisions, multitask, prioritize, and work closely with others
• Experience with Ticketmaster’s Archtics Ticketing System Preferred
• Experience working show days in a Box Office
• Above average knowledge of Microsoft Excel
• Extremely close attention to detail
• Strong work ethic and desire to exceed expectations and continue to grow career in the industry