Box Office Clerk - Full Time

Purpose

To greet guests in person or by phone in a friendly and courteous manner, providing information and initiating and executing sales accurately and efficiently.

Position Responsibilities

• Provide excellent customer service
• Greet and initiate conversation with guests via phone or in person
• Upsell add-ons to each show per instruction
• Handle cash, debit, and credit card transactions accurately
• Accurately type 40 wpm or faster
• Maintain cleanliness of the ticket booth and box office
• Always follow standard operating guidelines
• Maintain composure in stressful situations
• Accomplish tasks as scheduled
• Report damaged items promptly to direct supervisor
• May empty and clear garbage bins and breakdown boxes
• Show initiative and use good judgement
• Attentive to details
• Communicate effectively in a fast-moving establishment

Position Requirements

• Must be available nights and weekends
• Works with integrity, ethics, and honesty. Clearly distinguishes between right and wrong
• Have and maintain a desire to sell
• General knowledge of computers; utilize a computer to process and balance sales; typing speed of 40 wpm minimum
• Knowledge of point of sale and or ticketing systems preferred
• Understanding of proper cash handling preferred
• Enjoy working with people and providing excellent customer service
• Maintain a professional appearance

Education

A high school diploma or equivalent is required.

Essential Functions

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• The employee is regularly required to stand; use hands dexterously and talk and hear.
• The employee is occasionally required to climb and descend stairs, reach with hands and arms and stoop, kneel or crouch.
• The employee must occasionally lift and/or move up to 30 pounds on their own.
• This position requires continuous ability to remember information and verbally communicate clearly.