Box Office Staff - Texas Trust CU Theatre Grand Prairie

BOX OFFICE STAFF

• BOX OFFICE ATTENDANT

• Accurately and efficiently processes orders for and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions and processing requests.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
• Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.
• Required Qualifications:
• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1+ years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends
• Pay Scale: $15.00 p/h
• Bonus: Not eligible for a bonus under the current bonus plan requirements.
• Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

• TICKET SELLER

• Process single ticket transactions at the Box Office and distribute event Will Call tickets, while handling cash and accepting payments for transactions, accurately counting money, and returning change in the full amount.
• Balance and reconcile cash and receipts at the end of each shift with manager or supervisor.
• Demonstrate strong knowledge of the facility, events, and schedules to provide patrons with information regarding performances and ticketing policies in-person or over the Box Office phone line.
• Provide support to Managers, Administrator, and Supervisors as needed within the Box Office.
• Comply with facility/event ADA requirements when selling tickets to ensure guests with disabilities are reasonably accommodated.
• Display a calm and attentive demeanor when rectifying issues with guests.
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or manager.
• Required Qualifications:
• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-2 years of related work experience
• Able to work efficiently in a fast-paced environment
• Able to accurately and efficiently deal with large quantities of cash and other payment methods; prior cash handling experience required.
• Exemplify a strong commitment and willingness to provide excellent customer service
• Maintain a neat, clean and professional appearance
• Able to read, listen, and communicate effectively in English, both verbally and in writing.
• Understand or able to learn basic computer skills.
• Have sound judgement
• Available to work evenings, weekends, and holidays
• Available part-time
• Pay Scale: $10.00 p/h
• Bonus: Not eligible for a bonus under the current bonus plan requirements.
• Benefits: Part-time: This position may be eligible for benefits (ACA qualification).