Box Office Staff - PromoWest

About the role

The Box Office Attendant assists customers with ticket distribution and provides general information about the venue or event. Additional responsibilities include supporting the Box Office Manager, managing will call, and answering telephone inquiries.

Responsibilities

• Assist customers with using ticketing software and purchasing tickets via various methods, including cash, credit, and vouchers.
• Manage will call and guest lists, checking IDs, distributing tickets, and resolving issues. Escalate concerns to management as necessary.
• Answer telephone inquiries regarding show and ticket information, providing guidance on additional venue or event details, accessibility, and ADA requests.
• Accurately reconcile sales and will call receipts, providing sales and ticketing information to accounting and operations teams, and assisting with show settlements as needed.

Requirements

• High School Diploma or equivalent
• 0-2 years of related work experience
• Available to work varied shifts, including weekdays, weekends, evenings, and holidays
• Experience with cash handling and other payment methods such as credit cards
• Proficiency in Microsoft Office, particularly Excel and Word
• Excellent communication and customer service skills with a proven ability to work in a fast-paced environment
• Previous experience working in events and knowledge of the music industry preferred
• Previous experience working on a venue ticketing platform preferred

Qualifications

• High School Diploma or equivalent
• 0-2 years of related work experience
• Available to work varied shifts, including weekdays, weekends, evenings, and holidays
• Experience with cash handling and other payment methods such as credit cards
• Proficiency in Microsoft Office, particularly Excel and Word
• Excellent communication and customer service skills with a proven ability to work in a fast-paced environment
• Previous experience working in events and knowledge of the music industry preferred
• Previous experience working on a venue ticketing platform preferred

Pay

$10 - $15 per hour

Schedule

Varying shifts, including weekdays, weekends, evenings, and holidays.