Box Office Staff - Roxian Theatre
Job Summary
WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
About the role
WHAT THIS ROLE WILL DO
- Ensure compliance of cash handling policies and procedures
- Balancing and reconciling daily/nightly ticket sales
- Affixing and reconciling cash drawers and ticket stock
- Aiding Manager/Supervisor in pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
- Affixing and distributing accurate daily ticket counts to Artist Representatives
- Aiding Manager & Supervisor with internal Ticket Orders and Reports
- Aiding Manager & Supervisor with nightly upgrades, primary inventory, reports etc.
- Prompt, courteous and knowledgeable customer service both in person and over the phone
- Facilitating night of show Will Call & Guest List Operations
- Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.)
- Working with Guest Services/Operations on any ADA requirements
- Providing knowledge of upcoming events & upgrades available
- Knowledgeable on the events culture and genre
- Providing positive energy
- Daily operations on Ticketmaster host system for sales and other tasks
- Following opening and closing shift procedures
- Maintaining call center phone system, and keeping current all phone menus and calendars of events
- Aiding Manager & Supervisor in any tasks as they arise
- Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs
- Affixing compliance with ADA ticket laws
Required
- Knowledge of Cash Handling
- Knowledge of Phone & In Person Customer Service
- Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
- Flexible schedule (days/nights, weekends and holidays)
- Tolerance of all cultures, music and art forms
- Attention to detail in a multi-tasked environment
- Knowledge of ticket sales
- Experience in working in live entertainment operations
- Ticketmaster host system experience
- Experience in identifying counterfeit cash / ID’s