Box Office Staff- Irving Plaza/ Gramercy

Job Summary

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

What This Role Will Do

• Ensure compliance of Clubs & Theaters cash handling policies and procedures
• Balancing and reconciling daily/nightly ticket sales
• Affixing and distributing accurate daily ticket counts to Artist Representatives
• Assisting Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
• Assisting Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives
• Assisting Manager & Supervisor with internal Ticket Orders and Reports
• Assisting Manager & Supervisor on any nightly upgrades, primary inventory, reports etc.
• Customer Service: Prompt, courteous and knowledgeable customer service both in person and over the phone
• Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.)
• Working with Guest Services/Operations on any ADA requirements
• Providing knowledge of upcoming events & upgrades available
• Providing positive energy
• Daily operations on Ticketmaster host system for sales and other tasks
• Following opening and closing shift procedures
• Maintaining call center phone system, and keeping current all phone menus and calendars of events
• Assisting Manager & Supervisor in any tasks as they arise
• Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs
• Ensuring compliance with ADA ticket laws

Required

• Knowledge of Cash Handling
• Knowledge of Phone & In Person Customer Service
• Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
• Flexible schedule (days/nights, weekends and holidays)
• Tolerance of all cultures, music and art forms
• Attention to detail in a multi-tasked environment
• Knowledge of ticket sales
• Experience in working in live entertainment operations
• Ticketmaster host system experience
• Experience in identifying counterfeit cash / ID’s