Box Office Representative, TD Garden

About the role

As a Box Office Representative at TD Garden, you will process and distribute tickets for events, troubleshoot ticketing issues, and assist guests with inquiries.

Responsibilities

• Process ticket purchases and distributions using the ticketing system.
• Coordinate issue resolution with management regarding ticketing problems.
• Manage phone lines such as the ADA line, Game Night, and in-house turnstile support.
• Respond to emails and phone calls from guests regarding ticketing, refunds, exchanges, and accessibility needs.
• Support internal team members in researching account or ticket issues.

Requirements

• High school diploma or equivalent experience with cash management and payment management.
• Strong communication skills, detail-oriented, with a passion for problem-solving.
• Able to work in close quarters and shared office space.
• Able to handle multiple tasks quickly.
• Basic computer skills, including email usage.
• Able to work well in a team environment, have problem-solving skills, and maintain professional communication skills.

Qualifications

• Available to work holidays, nights, and weekends.
• Ability to work in environments with extreme to dim lighting, including strobes, varying noise levels, large crowds, and hot-to-cold temperatures.

Skills

• Proficiency with Ticketmaster systems.
• Excellent customer service skills.
• Problem-solving abilities.

Benefits

• Weekly pay.
• Training and development opportunities.
• Employee discounts.
• Flexible work schedules.

Pay

$35.00 – $35.00 / hour

Schedule

Part-time, evenings, M-F, and weekends. Shifts may vary based on event needs.