Box Office Agent

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Welcomes guests to the Castle and process their existing or new ticket reservations
• Processes payment for new ticket sales
• Issues receipts, refunds, credits or change due to guests as needed
• Maintains awareness of all admissions prices and packages as well as all promotions and advertisements
• Solves guest issues and communicates to management as needed
• Maintains an orderly appearance of work area and keeps supplies stocked
• Performs additional duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent customer service skills
• Uses a computer to find, add, or adjust ticket reservations
• Counts money and makes change
• Deals with unpleasant or discourteous guests on occasion
• Communicates with Team Members and guests
• Physical ability to stand and/or sit for extended periods
• Physical ability to lift up to 10 lbs.
• Works varied hours/days, including nights, weekends and holidays, as needed

EDUCATION AND WORK EXPERIENCE

• High School diploma or equivalent
• 1-2 cashier, retail, or customer service experience