BOX OFFICE REPRESENTATIVE
About the role
WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Responsibilities
- Welcome and direct guests as they approach the box office
- Operate the box office during show nights in a professional and efficient manner
- Manage each artist’s guest list as indicated in the contract
- Distribute promotional or VIP passes to individuals
- Make changes quickly to guest list on day of show
- Identify faces/names on a red list provided by the artist’s management team
- Sell tickets to walk-up customers and distribute will-call tickets
- Verify guest identification before releasing tickets to the appropriate party
- Accurately process credit card payments and comped tickets
- Award ticket package add-ons, such as food coupons and PENN Cash
- Use ticketing software to locate and manage reservations or ticket orders
- Answer guest inquiries related to ticket availability, seating, and show details
- Communicate clearly with event and security staff regarding guest check-ins
- Maintain an organized and secure box office area throughout the event
- Assist with end-of-shift reconciliation and reporting
- Provide information about the venue layout, show schedules, and amenities
- Monitor guest activity to ensure a safe and enjoyable environment
- Support basic setup, takedown, or clean-up tasks as needed
- Communicate effectively with other team members and event leadership
- Ability to work Friday/Saturday from 4-8:30 p.m. or 5:30-9:30 p.m.