Box Office Manager - Royal Oak Music Theater

About the role

The Box Office Manager will oversee the ticket office, manage event ticketing, and maintain strong relationships with various stakeholders.

Responsibilities

• Build and maintain promotional event ticketing system
• Manage seating inventory from event build through event settlement
• Hire, train, and empower staff to ensure adherence to departmental guidelines
• Create events using appropriate ticketing software and ensure accuracy and timely responses
• Maintain equipment and update ticket and show information in internal software
• Maintain rapport with artist management and venue for ticket needs and sales
• Lead staff in implementing customer service policies and resolve customer issues
• Prepare and provide event settlement reports and ticket counts to finance and other departments
• Run production department meetings and review seating diagrams and production layouts

Requirements

• High School Diploma or equivalent (Bachelor's Degree preferred)
• 4-6 years of related work experience, including prior supervisory experience
• Experience in the music industry and event planning
• Experience with ticketing systems and basic database knowledge

Qualifications

• Advanced knowledge of computerized ticket sales, preferably Ticketmaster system
• Strong math aptitude and attention to detail
• Computer savvy, knowledgeable in Microsoft Office (Word, Excel, Outlook)
• Excellent interpersonal, written, and verbal communication skills
• Strong time management and customer service skills
• Strong attention to detail and problem-solving abilities
• Able to multitask and prioritize workload in a fast-paced environment

Skills and Abilities

• Advanced knowledge of computerized ticket sales, preferably Ticketmaster system
• Strong math aptitude and attention to detail
• Computer savvy, knowledgeable in Microsoft Office (Word, Excel, Outlook)
• Excellent interpersonal, written, and verbal communication skills
• Strong time management and customer service skills
• Strong attention to detail and problem-solving abilities
• Able to multitask and prioritize workload in a fast-paced environment

Pay

$63,700

Schedule

Full-time

Benefits

• Medical, dental, and vision insurance
• Paid holidays, vacation, and sick time
• Company-paid basic life insurance
• Voluntary life insurance
• Parental leave
• 401(k) Plan with a current employer match of 3%
• Flexible spending and health savings account options
• Wellness offerings

Company Information

For more than 20 years, AEG has been transforming sports and live entertainment. Annually, we host over 160 million guests, promote over 10,000 shows, and present over 22,000 events worldwide. We are committed to innovation, artistry, and community, leveraging our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform, and global sponsorship activations to create memorable moments that give the world reason to cheer. We strive to build a diverse and inclusive company that reflects the artists, athletes, and fans we host, reach beyond traditional boundaries to support the communities in which we operate, and minimize our environmental impact through sustainable practices.