Box Office Associate (p/t)

About the role

Central Square Theater (CST), seeks an experienced Box Office associate to contribute to CST’s exceptional Guest Experience department through the selling and booking of season and single tickets, upkeep of our email and box office systems, and support of our Guest Experience management.

Responsibilities

• Assist in the selling and booking of tickets for our single ticket holders and season ticket holders using AudienceView – OvationTix.
• Assist in the timely answering of questions or troubleshooting problems for theater goers through our phone, voicemail and email system (Nextiva and Groove respectively).
• Forward emails and voicemails to relevant staff members.
• Collect and sort physical mail, following necessary procedures for development, and accounts payable.
• When working shows, fill out and submit box office reports.
• Ensure evening box office associates have any needed information relayed to them via notes in groove, or email.
• Fill out, and update guests’ accounts and contact information. Maintain relationships and merge of accounts.
• Aid with various box office related projects as they arise throughout the season, such as calling unrenewed season ticket holders, getting guests their Circle of Friends cards and access, attending weekly Program Meetings and FOH meetings throughout the season.
• Other tasks as assigned.

Qualifications

• Customer service experience in patron-facing roles, preferably in a box office, arts, or entertainment environment.
• Ability to communicate clearly and professionally via phone, email, and in person.
• Strong organizational skills and high attention to detail, especially when executing transactions, updating patron data, or preparing reports.
• Ability to work a flexible schedule, including weekends.
• Experience handling/reconciling cash.
• Basic computer knowledge as well as technical proficiency.
• Ability to work independently and under pressure.
• A welcoming and respectful approach to engaging with a diverse range of patrons and colleagues.

Benefits

Central Square Theater is committed to diversity at all levels: on our stage, in our audience, on our staff, and within our leadership. CST is the oldest female-led professional theater company in New England. We strongly encourage BIPOC and LGBTQ+ candidates to apply.

Pay

$16.50/hour

Schedule

15-20 hours a week, some weekend hours. Mondays are always off.

About Central Square Theater

Central Square Theater is dedicated to the exploration of social justice, science, and feminine perspective through theater. Through award-winning productions, the Catalyst Collaborative@ MIT Science Theater Initiative, and youth development programming – CST creates theater where points of view are heard, perspective shifts, and change can happen. Created collaboratively 17 years ago by Underground Railway and The Nora Theaters, Central Square Theater is the oldest female-led theater organization in the Greater Boston area, under the leadership of Executive Director Catherine Carr Kelly, Co-Artistic Director Lee Mikeska Gardner, and Director of Education and Community Initiatives Kortney Adams. With a combined history of 50 years of work, CST engages over 35,000 people annually through live performance, rigorous youth education, and community programs.