Bowling Manager

About the role

Golden Pahrump Nugget, LLC is a business that offers hospitality, gaming, and entertainment services. We are committed to investing in our team members who are passionate, reliable, and eager to contribute.

Responsibilities

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence.
• Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership.
• Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals.
• Promote and increase bowling league participation and facility revenue by creating innovative marketing strategies and customer engagement initiatives.
• Build and maintain a network of influential contacts within the bowling industry to attract major tournaments and group events to the facility.
• Oversee the maintenance of the building, furnishings, and bowling equipment; ensure mechanics are functioning efficiently to provide an exceptional guest experience.
• Collaborate with other department managers to coordinate cross-property marketing efforts and maximize guest utilization of all facilities.
• Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned.

Qualifications

• 3 years of bowling center management experience; includes leadership or progressive responsibility experience in same or similar field.
• Proven track record of effective decision-making under pressure and in dynamic environments.
• Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization.
• Commitment to fostering an inclusive, respectful, and high-performing workplace culture.
• Proactive problem-solving mindset with a focus on accountability and continuous improvement.
• Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results.
• Thorough knowledge of Bowling Center operations including fiscal budgeting and resource management.
• Able to read, analyze, and interpret maintenance instructions, operational documents, and industry materials.
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams.

Requirements

• At least 21 Years of Age
• High School Diploma or Equivalent required
• Ability to effectively communicate in English, both written and verbal
• Ability to obtain and maintain all work cards as required by the company
• Ability to verify right to work in the United States