Boutique Manager | NorthPark

Born in 2009 and co-founded by one of the most celebrated perfumers of our time, Maison Francis Kurkdjian is a luxury fragrance house based in Paris and part of LVMH Moët Hennessy - Louis Vuitton, the world’s largest luxury group. The Maison is renowned for its creativity, craftsmanship, product quality, and global upscale distribution. With a contemporary vision of perfumery, Maison Francis Kurkdjian maintains a selective distribution network in over 45 countries, including premium retailers such as Bergdorf Goodman, Neiman Marcus, Saks Fifth Avenue, Bloomingdales, Holt Renfrew, and Nordstrom, as well as its boutique in Miami’s Design District.

About the role

The Boutique Manager oversees all aspects of a luxury retail boutique, driving sales growth, leading the team, and upholding the brand’s image. This role focuses on executing sales strategies, analyzing business performance, and delivering exceptional customer experiences.

Responsibilities

• Manage sales activities to meet and exceed monthly, seasonal, and annual sales targets, holding the boutique team accountable for sales and IPT goals.
• Conduct weekly business recaps for the Account Executive and Sales Director teams.
• Plan, organize, staff, and execute special events.
• Partner with the Senior Regional Account Executive/Training Manager to schedule and conduct in-store trainings and morning meetings for launches, promotions, and company initiatives.
• Maintain the boutique’s luxurious brand image through proper product merchandising, staff presentation, and counter cleanliness.
• Ensure the boutique team is well-informed and equipped with tools for daily operations, including smart sampling, wrapping ceremonies, and the art of gifting.
• Monitor business performance, identify growth opportunities, and leverage CRM to enhance overall business impact.
• Deliver outstanding customer service, ensuring all clients are entered into the CRM system and follow-ups are tracked.
• Track daily business activity, including sales, samples, and stock, and analyze sales diversification to improve underperforming items.
• Develop expertise in MFK business procedures, product knowledge, and selling efficiency.
• Utilize the MFK Backstage training app consistently, completing all courses at 100%.
• Respond to store alarm calls, coordinate with maintenance and contractors, and oversee store access.
• Manage boutique operations, including monthly/quarterly inventory, visual change-outs, repair requests, and POS management.
• Prepare and submit the monthly team schedule for final approval by the Account Executive.

Requirements

• 5+ years of prestige beauty, fragrance, and/or skincare sales and management experience in a boutique or freestanding store environment.
• 2+ years of experience as a Boutique/Business Manager, Sales Manager, or Training Manager.
• Passion for the MFK brand and its values, with the ability to inspire the team and clients.
• Empathetic, positive, and results-driven with an entrepreneurial mindset to grow the business.
• Strong team-building skills, including recruiting and fostering a high-performing, collaborative team.
• Excellent communication and networking abilities to build partnerships across all relevant levels.
• Resourceful with strong analytical skills for proactive problem-solving and continuous improvement of store management.
• Ability to maintain confidentiality of boutique business operations.
• Proficiency in Microsoft Office preferred.
• Availability must align with business needs, including limited travel as required.

Pay

LVMH Inc. uses the published salary range as a guideline to provide market-competitive pay while allowing flexibility to recognize expertise, performance, and tenure. The salary range for this position is $95,000–$105,000.