Assistant Boutique Manager, North Park

Responsibilities

• Lead by example in delivering an exceptional luxury client experience and achieving boutique sales goals.
• Partner with the Boutique Manager to drive sales performance, review boutique KPIs, and communicate business priorities to ensure alignment, accountability, and execution across the team.
• Coach and develop associates in luxury selling, styling, clienteling, and relationship-building, empowering them to grow their businesses, leverage Retail Excellence tools and resources, and deliver exceptional client experiences.
• Partner with the Boutique Manager to drive client acquisition, retention, reactivation, and VIC growth through appointments, events, outreach, personalized service, and effective use of clienteling tools.
• Partner with the Buying team to share client insights and selling trends that inform seasonal assortments, inventory strategies, and sales opportunities.

Talent Development & Leadership

• Support recruitment, interviewing, hiring, onboarding, and training of new associates.
• Provide ongoing coaching, feedback, and development planning to reinforce service standards, selling behaviors, accountability, and associate growth.
• Foster a culture of accountability, collaboration, inclusivity, and continuous improvement.
• Lead by example in demonstrating Lafayette 148 values, professionalism, and luxury service standards.
• Serve as Manager-on-Duty as required, ensuring effective leadership and decision-making during all business hours.

Operations & Inventory Management

• Ensure adherence to all company policies, procedures, and operational standards.
• Oversee daily operational execution, including shipment processing, replenishment, inventory management, stockroom organization, and inventory accuracy.
• Partner with cross-functional teams including IT and Retail Operations to resolve issues and support business needs.
• Ensure operational excellence through accurate inventory control, cash handling, reporting, compliance, and adherence to company standards.
• Assume responsibility for boutique operations and business execution in the Boutique Manager's absence.

Brand Standards & Boutique Experience

• Maintain Lafayette 148 visual merchandising, presentation, and service standards to ensure a luxury environment throughout the boutique.
• Support the execution of in-store events, community outreach initiatives, and local business development opportunities.
• Act as a brand ambassador, representing Lafayette 148 with professionalism and integrity at all times.

Desired Background

• 3–5 years of leadership experience within a luxury or premium retail environment.
• Proven track record of driving sales results and delivering exceptional client experiences.
• Experience managing operational processes, inventory, and boutique standards.
• Previous Assistant Manager, Supervisor, or Store Management experience preferred.

Skills

• Strong luxury selling, styling, and client development capabilities.
• Demonstrated leadership and coaching skills.
• Excellent communication and interpersonal skills.
• Strong business acumen and understanding of retail KPIs.
• Ability to analyze selling trends and translate insights into actionable business strategies.
• Strong operational and organizational skills with exceptional attention to detail.
• Able to prioritize and manage multiple responsibilities in a fast-paced environment.
• Proficiency in clienteling tools, retail technology platforms, and Microsoft Office.
• Able to prioritize and manage multiple responsibilities in a fast-paced environment.
• Flexible availability including evenings, weekends, and holidays as business needs require.
• Passion for luxury retail, exceptional service, talent development, and business growth.

Physical Requirements

• Ability to stand and walk for long periods of time, climb stairs/ladders, and occasionally bend or kneel to access merchandise.
• Frequent use of hands and fingers to operate office equipment; constant communication and visual focus required.
• Occasionally lift, carry, or move merchandise and fixtures weighing up to 25 lbs.