Boutique Manager Aventura
Position Summary
The Boutique Manager is responsible for overall management of the boutique, associates, merchandise, and customer service. They are responsible for achieving sales objectives, store KPI's, achieving and maintaining high operational and merchandising standards, building highly motivated teams, and developing the sales team.
Essential Duties and Responsibilities
Develop boutique business plan to include marketing and promotional strategies that will continue to drive traffic to the store and grow the customer base, with emphasis placed on building the local market. Present strategies to Retail Director and Regional Manager for review and approval.
Be aware of the local market and business environment including competitors' business activities and luxury market trends.
Demonstrate sales leadership for the sales team by playing an active role on the selling floor
Leading by example, ensure a positive and professional team environment that promotes trust, integrity and superior performance standards
Foster a positive working environment that encourages diversity, mutual respect and teamwork
Continuously motivate and coach sales team to meet assigned sales and productivity goals. Provide recognition for top sales associates.
Empower sales associates to make decisions in the best interest of providing exceptional customer service
Proactively manage the clienteling function in the store
Ensure all sales associates are knowledgeable on all products, company history and information. Be up to date with company news.
Provide feedback to Retail Director on product assortment, buying trends and customer requests
Recruitment of candidates for all levels within the store with qualifications that meet company standards
Ensure all new employees complete In Store onboarding in a timely manner
Coach, develop and motivate team through monthly touch base meetings and storewide meetings as needed
Involvement in employee succession planning by training and developing employees to be able to progress along Breitling career path
Conduct annual reviews and give quality feedback to employees
Identify individual and team training needs. Create and implement regular training and monitor behaviors and results. Partner with Retail Director and Training Manager as needed.
Supervise team and enforce company policies while adhering to proper procedure regarding disciplinary action.
Ensure timely review and approval of payroll.
Exhibit strong interpersonal skills in dealing with staff, peers, supervisors and the Wilton and Switzerland corporate office.
Communicate corporate initiatives and directives to team through daily and/or weekly meetings and bulletin
Maintain thorough understanding of all company policies, procedures and processes. Ensure team adherence to company and security policies and procedures at all times
Effective utilization of POS system and inventory management functions
Maintain inventory accuracy and shrink within company standards by regular follow ups with Regional Manager/Corporate and executing initiatives as needed
Provide qualitative and quantitative business reports as required by the Retail Director and Regional Manager
Determine staffing needs and create staff schedules to ensure appropriate store coverage to maximize business
Complete all store administration in an accurate and timely manner
Meet all KPI focused from company directive and action plan
Maintain the highest standard of housekeeping and organization both on and off the sales floor
Maintain ongoing and effective communication with members of corporate, mall office, after sales service and other stores
Perform other projects as assigned
Assist in maintaining visual standards with direction from corporate and management
Work with corporate visual team to achieve goals of proper window installations and display
Qualifications
Minimum of 4-7 years’ experience in luxury retail with a 1-2 years related management experience required
Previous experience in high end watch sales preferred
Strong organization, communication and follow-up skills are essential
Excellent communication, verbal and written skills
Strong analytical skills
Strong attention to detail with the ability to handle multiple demands simultaneously
Results oriented and self-motivated individual who is able to achieve goals defined by management
Highly flexible and able to work as part of a team in a demanding environment
Ability to understand sales, budgets, goals and scheduling
Computer proficiency a must
Competencies
Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Critical Thinking and Analysis - Synthesizes complex or diverse information; collects and analyzes data; uses intuition and experience to complement data; designs workflows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason in complex situations.