Hermes, Boutique Manager

What you'll be doing?

The Hermes Boutique Manager is in charge of all the aspects of the boutique, including driving the business to achieve key performance metrics, managing the staff members in all of their activities (coaching, training and assisting them in achieving sales objectives); demonstrating an active management presence on the sales floor, modelling exceptional service and ensuring all team members embody the Hermes spirit.

Drive Sales

• Create and implement strategy to achieve sales objectives, setting an example to the team by acting as the first ambassador to customers
• Handle customer complaints and be strong support of the team in case of conflicts
• Ensure a clear understanding of sales policies and procedures by each team member
• Check the presentation and appearance of the store and ensure standards are upheld in line with the brand's visual criteria

People Development

• Provide inspirational and motivational leadership, giving vision and clarity to the team
• Cook up and maintain a consistent level of service to customers, and ensure consistent relations with certain customers (VIPs, regular customers, etc.)
• Participate in the recruiting process, integration and training sales staff in terms of product knowledge, customer service and the art of selling Hermes products
• Organize tasks for each team member, formulating objectives, assessing the results of the sales team and involving them in a continuous process of performance improvement and career development
• Ensure sufficient resources are allocated in conjunction with client flow
• Ensure compliance with local law and company policies, including the area of health and safety

Product Management

• Be the primary communication link between product merchants and internal stakeholders; prepare and participate in the bi-monthly Brand / Product conference calls
• Maintain and enhance local brand relationships, while upholding confidentiality in sales and performance related information
• Participate in the development and execution of merchandise strategy including promotions, seasonal buys, etc.
• With the support of the Merchandising team, prepare a buying strategy based on your store's specificity
• Buy the new collections, four times a year;
• Monitor stock on a regular basis (reorder, transfers) in partnership with the Merchandising team

Operations

• Monthly written reporting to the brand and management and propose action plans following store performance;
• Ensure proper maintenance of the store.
• Serve as the Hermes Ambassador to the customers
• Compile and update customer database, develop opportunities and clienteling actions

Ideal Candidate

• Bachelor’s Degree in Management, Business or equivalent
• 3-4+ years’ retail store experience; leadership experience with sales and luxury merchandise a plus
• Proven ability to lead through leaders, with direct management of Team Leads and oversight of sales team
• Proven success managing appointment-driven business with a strong retained VIP client base
• Strong multi-dimensional leadership ability, enjoy working in a culturally diverse environment
• Able to make sound decisions with relevant facts at hand, does not shy away from conflict
• Good problem solving skills
• Work independently and on weekends and outside of regular office hours, if required
• Fluency in English and other languages as required by location

Benefits

• Day One Health Benefits
• 401k Plan Contributions
• Paid Time Off
• Paid Holidays
• Parking Reimbursement
• Employee Discounts

Compensation

The salary range for this position is $70,000-$110,000. Placement within this range will be based on experience, qualifications, and internal equity. This role is eligible for an annual bonus program.