Boutique Director, San Francisco

About the role

We are looking for a Boutique Director who will be the ultimate leader and brand ambassador of the Boutique. They will have an influential part for building and developing an exceptional team that consistently provides superior client service and ensuring that the boutique exceeds defined performance targets.

Responsibilities

• Coach and always inspire boutique staff to deliver an elevated client experience for all clients
• Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork
• Act as leader of leaders, actively developing boutique leadership and empowering the team to manage their direct reports and assigned business responsibilities
• Develop and achieve business goals, partnering with boutique team and Home Office to devise creative and strategic solutions to increase sales
• Lead the team with agility and resilience, continuously improving based on key performance indicators and lessons learned
• Represent CHANEL in the market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal events

Requirements

The position requires a minimum of 7 years of related experience and a Bachelor’s degree (preferred).

Ability to lift 15 lbs.

A flexible schedule with the ability to work late nights, weekends, and some holidays.

Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results.

Qualifications

Ability to thrive in a team environment and work collaboratively

Understanding of, and passion for client experience

Excellent communication skills

Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives

Skills

Foreign language skills are preferred but not required

Creativity and innovation by testing, learning, and taking new risks

Benefits

• Wellbeing resources including dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Pay

The anticipated base salary range for this position is $134,000 through $185,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Schedule

A flexible schedule with the ability to work late nights, weekends, and some holidays.