Boutique Director

It all began with a woman, with style so provokingly chic that the world took notice. Today, the Carolina Herrera Brand is a New York-based fashion powerhouse recognized for creating colorful collections synonymous with fabulous style and bold femininity. With the appointment of Wes Gordon as Creative Director in 2018, the House has reinforced its commitment to the codes established by the founder, while pushing the boundaries of American fashion forward in fearless and fabulous style. Our dedicated team is split across our New York Atelier and Corporate Offices, retail locations across the globe, and our Barcelona-based Fragrance and Make-up team.

About the role

The Boutique Director is responsible for overall management of the boutique, staff, merchandise, and customer service. This role is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, and building a highly motivated team while developing associates.

Responsibilities

• Sales Generation
  • Achieve personal sales goals
  • Set individual sales goals for sales associates, ensuring goals reflect store business goals
  • Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
  • Analyze sales reports and data to determine needs of the business and develop business strategies
  • Demonstrate an in-depth knowledge of the merchandise, ensuring selling staff is fluent in all aspects of product knowledge
• Customer Service
  • Ensure sales associates provide the highest level of customer service, maintaining constant client communication through clienteling tools
  • Assist sales associates with various customer service issues, resolving complaints quickly and effectively
  • Empower associates to make decisions in the client's best interest that supports the Company's philosophy
• Operations
  • Ensure facility maintenance, presentation, and organization
  • Ensure cash control procedures are properly followed, including bank deposits, safe funds, and petty cash
  • Control store expenses and maintain budgets, striving to reduce costs
  • Monitor the movement of all inventory, maintaining inventory accuracy and shrink requirements, while ensuring all staff adheres to Shipping & Receiving policies and procedures
  • Support, promote, and assume responsibility for loss prevention in all areas of risk management, including physical security, store cash controls, inventory management, and inter-store communications
  • Build and maintain communication with Corporate Office teams, other Boutiques, and local associations
• Merchandising & Visual Merchandising (VM)
  • Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
  • Maintain a neat, clean, and organized selling floor, properly reflecting the brand and visual image at all times
  • Communicate inventory needs to support business goals and objectives
• CRM
  • Grow client database by networking within the communities in the market and identifying new prospects
• Human Resources
  • Recruit, train, and develop staff, ensuring positions are filled in a timely manner with qualified personnel
  • Continually evaluate the performance of associates, providing constant feedback to ensure results
  • Ensure image and personal appearances are professional and reflective of the brand image at all times
  • Resolve all HR issues in a timely and effective manner, partnering with Corporate Human Resources when necessary

Requirements

• A minimum of five years of experience in retail, preferably within the luxury market
• A minimum of three years of management/supervisory experience
• Excellent communication, organizational, and interpersonal skills
• Strong computer skills, including MS Office, inventory, and database software