Assistant Boutique Director

About the Role

A Chloé Assistant Boutique Director is an ambassador of the Maison, responsible for welcoming every guest into the Chloé family. The Assistant Boutique Director supports the Boutique Director in leading the team and supervising boutique operations to ensure successful business, acting as the boutique leader in the absence of the Boutique Director.

Responsibilities

Team Leadership

• Organizes energizing team briefings and ensures a consistent high level of motivation.
• Maintains excellent product knowledge among all team members and follows up on proper implementation of all needed product and commercial trainings.
• Shadows sales on the floor to coach the team and identify further individual training needs.
• Supports recruitment and induction of team members.
• Leads by example, fosters good team spirit, and embodies the Chloé attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact.
• Actively participates in the Chloé community by sharing best practices, asking questions, and providing support.

Operations Excellence

• Supervises impeccable boutique environment and team grooming at all times.
• Proactively liaises with the team and management to suggest improvements in operations, processes, or boutique environment.
• Ensures implementation of all guidelines related to store management and sustainability.
• Supervises all stock management-related tasks.
• Oversees compliance with established Richemont policies and standards.

Client Relations

• Supports the team in initiating and developing long-term relationships with clients.
• Monitors CRM targets for the boutique, CRM Supervisor, and individual stylists, helping the team reach these targets.
• Supervises the client database with consistent follow-up of staff client books.

Business Development

• Leads by example and supervises sales on the floor to improve business performance and customer service.
• Ensures full engagement of the team with omnichannel services and provides feedback to the Boutique Director on individual performance.
• Assists the Boutique Director in analyzing sales figures and co-creates monthly, quarterly, and yearly action plans to improve business in line with Maison strategy.
• Motivates the team in reaching boutique and individual targets, following up systematically with each team member.
• Actively participates in commercial activities and proactively proposes new ideas to improve business.
• Stays aware of the local trading environment and competitors’ activities.

Benefits

• Comprehensive health, dental, drug, and vision programs.
• Income protection solutions including life insurance and disability benefits.
• RRSP program with employer match.
• Paid time off.
• Maternity leave top-up program.
• Employee assistance program.
• Volunteer days off to support local community initiatives.

Pay

Expected salary range: $80,000–$90,000, determined based on relevant skills and experience.