Boutique Director

Overview

The Boutique Director will be instrumental in the successful launch and ongoing operation of our new Madison Avenue Flagship. This pivotal leadership role is responsible for driving exceptional commercial success, cultivating an elevated and client‑centric customer experience that sets the benchmark for the region, and establishing the flagship as a key global destination for the Maison. The Boutique Director will build, inspire, and manage a high‑performing in‑store team, embodying the Maison's values and acting as a primary brand ambassador in the USA. The role includes flexible hours, including evenings, weekends, and holidays, as required by a dynamic luxury retail environment.

Key Responsibilities

• Strategic Leadership & Commercial Performance: Develop and execute comprehensive business strategies to achieve and exceed sales targets, KPIs, and profitability goals; analyze market trends, competitor activities, and customer insights; oversee inventory management, visual merchandising, and store presentation; drive client acquisition, retention, and loyalty through innovative clientelling strategies.
• Team Leadership & Development: Recruit, onboard, train, and develop a world‑class retail team; directly manage Assistant Boutique Managers and their accountability for sales floor performance, styling advice, clientelling initiatives, VIP appointments, store operations, stock management, logistics, facilities, and administration; conduct performance reviews, provide feedback, and implement development plans; inspire and motivate the team to deliver elevated customer experiences.
• Client Experience & Service Excellence: Champion a client‑centric approach; oversee best‑in‑class clientelling practices; engage with clients on the sales floor and resolve complex situations; monitor feedback and implement proactive service improvements.
• Operations & Compliance: Ensure efficient, compliant boutique operations in line with company, Group policies, and local regulations; oversee sales transactions, cash handling, security, maintenance, and health & safety; collaborate with the Assistant Boutique Manager (Operations) on stock control and logistics; manage budgets, payroll, and expenses.
• Brand Ambassadorship & Representation: Serve as a prominent ambassador for the Maison in the USA; represent the brand at key events and within the local luxury community; cultivate relationships with media, luxury partners, and influencers; maintain flagship presentation consistent with brand image and values; provide market insights to the Head of Commercial and global teams.

Qualifications

• Proven progressive retail management experience with leadership in luxury retail, preferably menswear or lifestyle.
• Track record of successfully managing a high‑volume, flagship, or high‑profile boutique.
• Demonstrated ability to drive commercial success, achieve sales targets, and manage P&L effectively.
• Exceptional communication, leadership, and team‑building skills; extensive experience recruiting, developing, and motivating diverse teams.
• Deep understanding of luxury clientelling, customer service best practices, VIP relationship management, and strong operational acumen (inventory management, visual merchandising, retail systems).
• Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field preferred.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Paid time off and wellness reimbursement benefit.
• Employee assistance program.
• Volunteer days off to support community initiatives.

Pay

Expected Salary Range: $150,000 – $180,000. Salary will be determined based on relevant skills and experience.