Boutique Director

About the Role

The Boutique Director is responsible for the successful management and enhancement of the Buccellati Boutique, with the main objectives of developing sales, growing the sales teams, and achieving sustainable excellence in service.

Responsibilities

• Boutique Management
  • Responsible for achievement of annual Boutique sales goals across all product categories.
  • Enhance quality and maintain integrity of the Buccellati image in the boutique's market.
  • Initiate activities for new product launches, events, and activities to enhance visibility and increase net sales.
  • Lead all aspects of staffing and scheduling of associates, ensuring compliance with payroll budgets.
  • Ensure and develop Visual Merchandising for the Boutique in line with brand direction and advertising campaigns in partnership with Director of Retail and HQ.
  • Problem-solve and develop strategies that support the Boutique’s service, efficiency, and productivity.
• Client Relations
  • Ensure all clients experience outstanding service at all times.
  • Generate new clients while retaining and building existing client relationships through events, brand awareness, and relationship-based experiences.
  • Actively develop new and innovative business ideas focusing on business growth through partnerships.
  • Leverage relationships to elevate the brand experience.
  • Prioritize and coordinate events with the Senior Leadership team to increase traffic in the Boutique and improve sales.
• Operations
  • Manage optimal levels of inventories and model stock in coordination with the Assistant Manager/Operations personnel.
  • Perform inventories, cycle counts, and QC of all product for sale to ensure A1 condition.
  • Reduce risk of damage to stock and ensure accurate stock counts with no losses.
  • Partner with the Customer Service Department to receive stock in a timely manner.
  • Provide the highest levels of customer service to support sales growth.
  • Adhere to and supervise compliance with established policies and procedures, including safekeeping of Company funds and property, personnel practices, security, sales, and record-keeping procedures.
• People Management
  • Identify success profiles and talent planning to define career paths and promote advancement while monitoring and supervising Boutique team members.
  • Lead the team to develop Sales Associates to exceed client development and individual sales goals.
  • Develop store personnel's performance goals and update management through reporting mechanisms.
  • Conduct regular management touchbases to review performance, operations, and employee relations issues, and to develop overall business strategy.
  • Actively offer feedback, coaching, and mentoring for the team on an ongoing basis.
  • Develop product knowledge in coordination with Retail Academy.

Requirements

• Bachelor’s Degree in a related field required.
• 5-7 years of management experience required.
• Excellent understanding of the luxury client experience.
• Luxury Retail or Hospitality experience is a must; Fine Jewelry experience is a plus.
• Capacity to manage several projects simultaneously and in a timely manner.
• Strong computer skills: SAP, Excel, Word, PowerPoint.
• Excellent written, verbal, and interpersonal communication skills.
• Flexibility to work evenings, weekends, and holidays, on and off-site as needed.
• Ability to spend long periods standing and lift 25 lbs.

Benefits

Richemont offers a generous compensation and benefits package for eligible employees.