Boutique Director-Aspen

Responsibilities

Boutique Management

• Responsible for achievement of annual Boutique sales goals across all product categories
• Enhance quality and maintain integrity of the Buccellati image in the boutique's market
• Initiate activities for new product launches, events, and activities to enhance visibility in the market and increase net sales
• Demonstrate entrepreneurial spirit and a go-getter attitude to build the business in the market
• Lead all aspects of staffing and scheduling of associates, ensuring compliance with payroll budgets
• Ensure and develop the Visual Merchandising for the Boutique to align with brand direction and advertising campaigns in partnership with Director of Retail and HQ
• Problem solve and develop strategies that support the Boutique’s service, efficiency, and productivity

Client Relations

• Ensure that all clients experience outstanding service at all times
• Generate new clients while retaining and building existing client relationships through events, brand awareness, and relationship-based experiences
• Actively develop new and innovative business ideas focusing on business growth through partnerships
• Leverage relationships for the brand to elevate the client experience
• Prioritize and coordinate events with the Senior Leadership team to increase traffic in the Boutique and improve sales
• Lead all operational processes in partnership with the Operations Manager, including: Shipping & Receiving, Inventory, and Aftersales to minimize stock loss and increase customer service

Operations

• Along with the Assistant Manager/Operations personnel, manage optimal levels of inventories and model stock in coordination
• Partner with the Assistant Manager/Operations personnel to perform inventories, cycle counts, and QC of all product for sale to ensure A1 condition
• Reduce risk of damage to stock and ensure accurate stock counts with no losses
• Partner with the Customer Service Department to receive stock in a timely manner
• Provide the highest levels of customer service to support the growth of sales
• Adhere to and supervise compliance of established policies and procedures, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store

People Management

• Identify success profiles and talent planning to define career paths and promote advancement, while monitoring and supervising Boutique team members
• Lead the team to develop Sales Associates to go above and beyond in client development and individual sales goals
• Develop store personnel's performance goals and update management through reporting mechanisms
• Conduct regular management touch bases to review performance, operations, and employee relations issues, and to develop overall business strategy
• Actively offer feedback, coaching, and mentoring for the team on an ongoing basis
• Develop product knowledge in coordination with Retail Academy

Qualifications

• Bachelor’s Degree in a related field required
• 5-7 years of management experience required
• Excellent understanding of the luxury client experience
• Luxury Retail or Hospitality experience is a must
• Fine Jewelry experience is a plus
• Capacity to manage several projects simultaneously and in a timely manner
• Strong computer skills: SAP, Excel, Word, PowerPoint
• Excellent written, verbal, and interpersonal communication skills
• Flexibility to work evenings, weekends, and holidays, on and off site as needed
• Ability to spend long periods of time standing and lift 25 lbs

Pay

Salary Range: $130,000 to $135,000 (annual). This role is eligible for bonus and commission.

Benefits

Richemont offers a generous compensation and benefits package for eligible employees.