BOS Passenger Service Agent (languages needed, Portuguese, Vietnamese, Cambodian, Korean & Spanish)

Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is to deliver consistent, tailor-made aviation solutions globally for a better customer experience. We are driven by our core values of Show You Care, Do the Right Things, and Win as a Team.

About the role

As a Passenger Service Agent, you will provide all required passenger and customer services as contracted by the client. This includes reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling VIPs, assisting passengers with special needs, managing customer complaints, and other assigned duties.

Pay rate: $20/hr. Various shifts available to accommodate your schedule.

Written and verbal professional fluency in English and at least one of the following languages is required: Portuguese, Vietnamese, Cambodian, Korean, or Spanish.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
• Manage passenger baggage processing, including handling and fee calculation if applicable.
• Assist passengers through arrival and check-in processes, including support for those with special needs such as unaccompanied minors (UM), VIP passengers, and passengers needing wheelchair assistance.
• Direct passengers through Customs, Immigration, and Quarantine as required.
• Make public address announcements as required.
• Assist Ramp Service Agents to ensure wheelchairs, strollers, and gate-checked bags (cleared through security) are available for loading upon departure and delivery to passengers upon arrival.
• Comply with all federal, state, municipal, airport authority, and carrier security requirements, as well as Swissport SOPs and policies.
• Operate equipment including jet ways, computer keyboards, and carrier-specific reservation/ticketing software.
• Produce all required, work-related documentation.
• Perform other duties as assigned.

Requirements

• Good command of the English language (verbal and written).
• High School diploma or GED equivalent.
• Passion for customer service with relevant work experience.
• Excellent communication skills (written and verbal) in the country’s specific language.
• Additional languages are desirable.
• Commitment to continuous improvement.
• Self-motivated and able to work independently.
• Attentive to detail and numerate.
• Ability to follow processes and procedures while applying a flexible approach when required.
• Must be able to type and learn airline-specific computer reservation/ticketing software.
• Willingness to work in inclement weather.
• Proficiency in Portuguese, Vietnamese, Cambodian, Korean, or Spanish.