SEA Passenger Service Agent - Bilingual Mandarin/Cantonese/Korean/Japanese/Vietnamese English

About the role

Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition.

This is a part-time Passenger Service Agent role with the opportunity to transition to a full-time role in the future, offering an hourly pay rate of $21.50. Bilingual proficiency in English and one of the following languages: Mandarin/Cantonese/Korean/Japanese/Vietnamese is strongly preferred.

Responsibilities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check-in processes including support for passengers with special needs
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority, and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ticketing software
• Produce all required, work-related documentation
• Other duties as assigned

Requirements

• High School diploma or GED equivalent
• Must have Enhanced ID to receive an airport badge at the Seattle-Tacoma International Airport
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country-specific language
• Additional languages desirable
• Commitment to continuous improvement
• Self-motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline-specific computer reservation/ticketing software
• Willingness to work in inclement weather

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance