Passenger Service Agent - Bilingual: English & Korean or Spanish

About the role

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints, and other duties as assigned.

The expected pay rate is $16.50/hour. Written and verbal professional fluency in English and at least one of the following languages is required: Korean or Spanish.

Responsibilities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority, and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ticketing software
• Produce all required, work-related documentation
• Other duties as assigned

Requirements

• High School diploma or GED equivalent
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country-specific language
• Additional languages desirable
• Commitment to continuous improvement
• Self-motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline-specific computer reservation/ticketing software
• Willingness to work in inclement weather

Pay

$16.50/hour