BOS Lounge Duty Manager (Administrative & Accounting Support)

About the role

Swissport operates 50+ airport lounges worldwide under the brand name “Aspire Lounges.” Our lounges offer a haven for guests seeking comfort before their flight, with complimentary food and drinks, great WiFi, extensive menu choices, a full bar, showers, restrooms, and dedicated business areas. Lounges are open 365 days a year from at least 3:00 am to 12:00 midnight.

Responsibilities

• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage.
• Manage all day-to-day lounge operations with a focus on delivering a great guest experience and speed of service; directly supervise and support all hourly Team Members; manage all profit and loss centers.
• Frequently interact with guests; follow up on any issues and complaints to ensure Guest Satisfaction.
• Determine current and future staffing needs in the lounge to ensure an adequate number of talented team members are available to deliver a great guest experience.
• Identify and develop high-potential team members and Managers to fill future openings by providing ongoing and honest feedback, coaching, and development.
• Complete all financial and personnel/payroll-related administrative duties accurately and timely.
• Build and cultivate strong relationships with suppliers, partners, and airport administration.
• Identify opportunities to drive sales, traffic, and return visits with a 4-wall mentality.
• Create a safe, clean, and discrimination-free environment for all managers, team members, and guests by ensuring all legal and company standards are met.

Requirements

• Must be able to pass TSA and FBI background checks.
• Minimum 5 years of progressive management experience in restaurant or retail.
• Possess business acumen and ability to manage P&L, budgets, and financial projections and analysis.
• Must be capable of performing all functions for all hourly positions.
• Must be able to walk and stand during entire shift.
• Frequent bending and stooping required.
• Must be able to lift up to 30 lbs.
• Must be able to read and write English.

Benefits

• 401(k) with company match
• Dental insurance
• Health insurance
• Life insurance
• Paid vacation time, sick time, and company-paid holidays
• Retirement plan
• Tuition reimbursement
• Vision insurance

Pay

$70,000.00 per year.