BOS Account Supervisor

Job Summary

Account Supervisor supervises the daily operation from an administrative and operational standpoint to ensure passenger service staff meet customer airlines' targets while abiding by all Swissport and customer procedures and regulations. Serves as primary point of contact with customer and passenger service manager for accounts assigned. Cover as manager on duty for Swissport in the absence of a Duty Manager.

Supervisory Duties

• Supervise and control staff scheduling, reporting and absences
• Control of daily staff payroll, hours, exceptions and overtime
• Maintains applicable safety and quality standards
• Maintains, updates company's manuals and documentation
• Enters daily hours into FSC
• Responsible for overall discipline, conduct performance and morale
• Ensures that all assigned work is completed correctly, efficiently and in a timely manner
• Captures and maintains Key Performance Indicators
• Conducts a full investigation for each irregularity and submits appropriate written reports

Physical Demands

Regularly required to sit and talk or hear. Occasional lifting and moving up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, and ability to adjust focus.

Qualifications

• University degree or equivalent
• 5 years leadership experience
• Bilingual English/Spanish preferred
• Extensive airport operational experience
• Computer literate with proficiency in MS, Excel, Outlook
• Knowledge of AE, FSC, SWP point system preferred
• Above-average ability to work under pressure
• Flexible to work different working schedule including evenings, weekends and holidays
• Excellent oral and written communication skills
• Previous Swissport account supervisor experience a PLUS

What We Offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retailer plan
• Tuition reimbursement
• Vision insurance

About the Role

We are a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is to provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience. We believe that our people are what differentiate us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team.

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay and Schedule

The expected pay rate is $28/hour. Full-time employees are offered a range of health and wellness benefits.

Benefits

• Company paid vacation time
• Company paid holidays

Application Information

To apply, visit our website at https://careers.swissport.com.