BOS Account Supervisor CLC

About the role

Account Supervisor CLC supervises the daily operation from an administrative and operational standpoint to ensure passenger service staff meet customer airlines’ targets while abiding by all Swissport and customer procedures and regulations. Serves as primary point of contact with customer and passenger service manager for accounts assigned. Cover as manager on duty for Swissport in the absence of a Duty Manager.

Responsibilities

• Supervise and control staff scheduling, reporting and absences
• Control of daily staff payroll, hours, exceptions and overtime
• Monitors personnel appearance and compliance during the operation
• Maintains applicable safety and quality standards
• Maintains, updates company's manuals and documentation
• Enters daily hours into FSC
• Is responsible for overall discipline, conduct performance and morale
• Ensures that all assigned work is completed correctly, efficiently and in a timely manner
• Conduct a full investigation for each irregularity and submits appropriate written reports
• Captures and maintains Key Performance Indicators

Physical demands

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Requirements

• University degree or equivalent
• 5 years leadership experience
• Bilingual English/Spanish preferred
• Extensive airport operational experience
• Computer literate with proficiency in MS Excel, Outlook
• Knowledge of AE, FSC, SWP point system preferred
• Excellent leadership skills with a proven track record of managing people
• Above-average ability to work under pressure
• Flexible to work different working schedule including evenings, weekends and holidays
• Excellent oral and written communication skills
• Previous Swissport account supervisor experience a PLU

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Pay

The expected pay rate is $28/hr.