Booker

Responsibilities

• Provide a consistently outstanding brand and customer experience through consistent preparation, attitude, and teamwork.
• Calculate time it takes to complete a specific job and verify appropriate parts are used and that labor recorded on R.O. corresponds with services rendered.
• Aid the Warranty Administrator with daily sales compliance review and self-compliance review.
• Review every warranty repair order for proper completion, accuracy, and legibility according to applicable policies and procedure manuals.
• Maintain Key Performance Indicators (KPI) within green/yellow standards.
• Create and insert damage codes into warranty claims after booking to prepare claims for proper submission to warranty companies.
• Assist in reviewing warranty claims returned or rejected and prepare the repair order for resubmission.
• Contact appropriate warranty claims representatives regarding claims requiring special authorization.
• Provide warranty coverage and policy information to technicians, service advisors, and other dealership personnel.
• Provide cash estimates for labor to technicians and service advisors.
• Act as a liaison between technicians and service advisors.
• Look up relevant LI’s, DTB’s, and Campaigns documents related to repairs.
• Maintain a clean and safe work area.
• Able to commute into and out of Manhattan/New York City on a daily basis.

Qualifications

• A High School Diploma (GED) or equivalent work experience.
• At least 2 years’ experience in automotive service and experience in booking, warranty, or billing.