Body shop CSR

About the Role

Rochester Collision Center, part of Rochester Motor Cars Family, is seeking a full-time Customer Service Representative (CSR) for our fast-paced Collision Center. The ideal candidate should be able to multi-task and have the willingness to learn and adapt.

Responsibilities

• Assist guests in person and over the phone
• Check in and out for insurance and customer pay claims
• Check in and out rentals
• Accept and receipt payments
• Assist Collision Center manager in assigned tasks
• Create and close insurance, customer, and inter-company repair orders
• Create and close reconditioning service repair orders
• Maintain and track rental vehicles
• Order office and other miscellaneous supplies
• Perform miscellaneous duties
• Adhere to the Rochester Motor Cars mission, vision, and values in all situations
• Follow and utilize the Rochester Motor Cars philosophy of 1-2-3-4-5: Customer Enthusiasm, Employee Satisfaction, Financial Performance, Market Effectiveness, Ongoing Improvement
• Exhibit personal excellence by setting high standards of performance and consistently meeting or exceeding quality standards and requirements

Requirements

• High school diploma or equivalent required
• Effective communication skills
• Ability to learn new technology and procedures
• Ability to work in a team environment
• Attention to detail
• Valid state driver’s license & ability to be insured through RMC liability insurance

About Rochester Motor Cars

At Rochester Motor Cars, our goal is to be an industry leader and provide unmatched quality automotive products and services. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.

Benefits

• Medical insurance
• Dental insurance
• Paid time-off
• Short-term and long-term disability (STD/LTD)
• 401k retirement plan
• Life insurance