Body Shop Advisor

About the role

French Ellison Truck Center, located in Corpus Christi, TX, is seeking a Body Shop Advisor to join a growing and successful dealer group. This position is ideal for someone with related experience, effective communication skills, and the ability to work well under pressure.

Responsibilities

• Create a positive initial contact with body shop customers.
• Ensure that all body shop phone calls are handled professionally and expediently.
• Work closely with shop foreman to schedule repairs.
• Perform additional duties as required by the Body Shop Manager.
• Perform all required tasks in accordance with company Standard Operating Procedures.
• Send professional estimates to include parts and labor to customers.
• Open work orders.
• Discuss service issues with customers and create an accurate description of service problems and requests.
• Determine method of payment and explain payment requirements to customers before work commences.
• Maintain communication with customers as necessary during the repair process.
• Maintain complete knowledge of OEM and vendor warranties.
• Close repair orders.
• All other duties as assigned.

Requirements

• Ability to work in a dealership environment with frequent exposure to weather elements.
• Willingness and ability to work up to 12 hours per day as required.
• Ability to sell body shop work.
• Ability to work with customers in a variety of situations.
• Good writing and communication skills.
• Sufficient computer skills.
• Ability to sit, stand, bend, kneel, stoop, and lift/move up to 75 lbs. on a regular basis.
• Ability to work in an environment to include 8-12 hour days, with flexibility to extend working hours when necessary.