Body Shop Advisor

Responsibilities

• Greet customers in a timely, friendly, manner.
• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Write up customer’s vehicle problems accurately and clearly on a body shop input card, verify customer information.
• Obtain customer’s signature.
• Establish customer’s method of payment.
• Obtain insurance information, contact information, and customer deductibles if applicable.
• Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure Body Shop input card with customer signatures in standardized repair order jacket.
• Provide estimator all customer contact and insurance information, and repair order.
• Notify foreman of incoming work, and update repair order status in Service Link.
• Continuously monitor all repairs.
• Contact customers regarding any changes to repair cost or estimated completion time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• For insurance work, communicate work supplements to customers and insurance adjusters and secure approvals for additional work upon discovery.
• Review repair orders to ensure that work is completed and additional work and authorization is noted.
• Closely monitor and manage all repairs.
• Close repair order as appropriate.
• Explain completed work and all charges to customers.

Qualifications

• A high school diploma or equivalent.
• One to three years’ related experience and/or training; or equivalent combination of education and experience.
• Ability to operate and understand various PC based programs and invoicing systems.
• Personal computer skills, familiarity with accounting and other software for dealer operations.

Benefits

We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.

Pay

Minimum Pay Rate USD $50,000.00/Yr. Maximum Pay Rate USD $65,000.00/Yr.