Bodily Injury Adjuster - Represented, Moderate/Complex - MD, VA, DC, DE, WV (Remote)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags, and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

About the role

As a Represented Bodily Injury Adjuster, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair and timely injury settlements with all parties involved. Candidates for this role must reside in the Eastern or Central Time Zones. This position is not available to residents of California, Washington, Alaska, Hawaii, and Puerto Rico.

Responsibilities

• Live into Allstate’s Claims Culture by caring, empowering, and restoring, demonstrating compassion, clarity, and commitment in each casualty claim.
• Confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Use phone, email, and video chat to communicate with customers, guiding them through a fast, fair, and easy claims process while incorporating their preferred communication methods.
• Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards, handling challenging and complex situations.
• Utilize multiple tools, including estimate tools, job aids, and settlement platforms, to manage claims efficiently while applying sharp critical thinking skills.
• Protect the company financially by adhering to policy agreements and maintaining clear, accurate, and timely documentation in the claims system.

Requirements

• Prior represented third-party casualty claim handling experience is required.
• Maryland, Virginia, West Virginia, Delaware, or Washington DC bodily injury claims experience preferred.
• 3+ years of moderate/complex bodily injury claim handling experience is preferred.
• Prior litigation claims experience is a plus.
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
• Ability to work independently and remotely while managing time efficiently.
• Proficient knowledge of insurance policies, coverage, liability determination, and state regulations.
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
• Knowledge of innovative tools and platforms for effective claims evaluation.
• Proficient in Microsoft Office Suite (preferred).

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license, which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. The Hiring Manager will work with you and the Centralized Licensing team to ensure proper licensing.

Benefits

• Competitive pay with support for continuous development and career advancement.
• Flexible scheduling and a time-off policy to support work/life balance.
• Initial and ongoing training to ensure proficiency in your role.
• Comprehensive benefits, including a 401K/pension, education reimbursement, and programs to help balance work with life.
• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement to help offset internet costs for remote work.

Pay

Compensation offered for this role is $53,500.00 - $84,625.00 annually, based on experience and qualifications.

Sign-On Bonus

You may be eligible for a $1,000 Licensing Sign-On Bonus if you have the applicable active licenses needed for this role, including a Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.

Work Environment

• Remote work requires a dedicated, private workspace free from distractions, with appropriate desk and seating.
• Reliable internet with minimum speeds of 50 MB download and 5 MB upload is required.